Frequently asked questions for delegates

The 2020 Cultural Enterprises Conference and Trade Show has been cancelled.

This Conference was set to be our biggest and best ever, with record attendance. We’re really looking forward to bouncing back in 2021, with your support – and we’ll be inviting many of our 2020 speakers back to speak again in 2021.

The 2021 Cultural Enterprises Conference and Trade Show will take place at the Harrogate Convention Centre, 10-11 March 2021, with a welcome reception on the evening of 9 March.  Other venues (e.g. awards/receptions) may change.
It was our hope and intention to proceed with the Cultural Enterprises Conference and Trade Show in Harrogate, 19-20 March 2020.  

As the situation regarding Coronavirus worsened, we continually risk-assessed the event.

Given the UK’s move to the ‘delay’ phase of Coronavirus on Thursday 12 March, whatever the public health advice, delegates and exhibitors could not have reasonably had confidence that the event was safe to attend. In a very short space of time, many participants contacted us to ask us to consider cancelling the event.

A large number of speakers pulled out due to their employers restricting travel –  this left us unable to deliver the promised conference programme.

These circumstances were outside of our reasonable control. 
We have contacted all speakers to investigate this possibility – most have offered to transfer their session to the 2021 conference, and so we will proceed on that basis instead.
The winners have now been announced – click here to view them. Trophies will be posted directly to the recipients.
Your contract for these costs is with your travel and/or accommodation provider. We hope that by arranging to reschedule to a similar time of year in the same town next year, you may be able to negotiate to re-book. We cannot cover any losses incurred.
We will pay any claims properly submitted by 5pm on Friday 3 April 2020. Please follow the guidance you have been given for submitting claims, or contact us for more infomation.
Wherever possible, we want to ensure that “you’re OK, and we’re OK”. We want to achieve the best result for everyone, in difficult circumstances. 

You should consider the option to re-book for the 2021 Conference.

If this isn’t possible, please contact us, providing evidence of the serious financial hardship which will be caused, and we will look at each case individually.
Please refer to the question above relating to serious financial hardship.
Please complete two forms below, listing the relevant names on each.

Will I get a refund?

It is a matter of great regret that for many people coming to the conference, it will not be possible to cancel travel and accommodation arrangements – though we hope that by arranging to reschedule to a similar date in the same town next year, you may be able to negotiate to re-book. 

The Association itself, a small educational charity, will incur significant costs – the timing, forcing a ‘last minute’ cancellation after large amounts of expenditure has already been committed, is very difficult.

Our insurers, a major provider of insurance to event organisers, have confirmed that Coronavirus is not covered by their policy – we will receive no insurance compensation.

The terms and conditions of booking for both delegates and exhibitors state that:

“The Company [i.e. Cultural Enterprises Trading Ltd, the organisers of the Conference] shall be entitled to terminate the Agreement without liability (or obligation to refund the Fees)… if… the Company is unable to hold the Event as planned due to an event outside of its reasonable control.”

Terms and conditions: Delegates | Exhibitors

This cancellation was outside of our reasonable control, meaning that we are not liable to refund fees – but we want to do better than ‘no refunds’. 

We anticipate that we will have to access our reserve funds as a result of the position we are adopting, but we want to ensure that wherever possible, “you’re OK, and we’re OK”. Given the scale of the disruption caused at the last minute, as we are facing losses ourselves we cannot guarantee to cover 100% of your losses arising from the cancellation.

We are offering three options – please choose an option by 5pm on Friday 1 May 2020. 

Option 1 – Re-book on to the 2021 Conference, 10-11 March in Harrogate

You can opt not to request a refund, and choose to reschedule, attending instead in 2021.

We will automatically re-book you on to next year’s Conference at the same rate/fee at which you booked this year’s conference.

You will be given the opportunity before public booking opens to choose who will attend in 2021 – you will be able to transfer places within your organisation.

For organisations which booked at a member rate, provided your organisation does not cancel or downgrade its membership by 11 March 2021, your place will be transferred at no additional cost to you.

If you booked for the Gala Dinner, we’re really sorry but due to the nature of the catering agreement, this is non-transferable and non-refundable. We will ask you nearer the time if you would like to book again for the 2021 Gala Dinner.

Option 2 – Claim a refund

You can request a refund of your Conference and Trade Show booking(s)

We will deduct a 50% charge to cover costs.

As in option 1, we regret that the Gala Dinner is non-transferable and non-refundable.

What if the 50% charge will cause me serious financial hardship?

We want to achieve the best result for everyone, in difficult circumstances.  You should consider the option to re-book for the 2021 Conference. If this isn’t possible, please contact us, providing evidence of the serious financial hardship which will be caused, and we will look at each case individually.

Option 3 – Gift your booking(s)

Like many organisations in the sector, the Association will have to pay significant costs arising from the Coronavirus pandemic.  If your organisation is in a position to, you can choose to waive your refund,  supporting the Association by allowing us to treat your conference fee as a donation / gift. We appreciate your support.

If we don’t hear from you by 5pm on Friday 1 May 2020, we will assume you have chosen option 1.

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