Delegate FAQs

I can’t log in to make my booking – what do I do?

You will first need to create an account, which you can do as follows:

1. Click here to register for an account
2. Enter all details and click ‘Register’
3. You will be sent an authorisation code via email – follow the instructions in the email to finish setting up your account. Don’t forget to check your junk mail, the email can sometimes get sent there.

What time does the Conference open and close?

Registration and the Trade Show will open at 08.30 on Wednesday 12 March at ACC Liverpool. The Conference will close at 4pm on Thursday 13 March.

The full programme is available here. Make sure you have the latest version of the Conference app installed on your phone so you can view the programme quickly and easily during the event (printed copies will not be available).

How do I download the Conference app?

You can download the latest version of the Conference app from Google Play or the App Store. Log in with the email address you used to register for the event.

When are the social events and how do I book them?

Welcome Drinks are at 7pm on Tuesday 11 March at the World Museum. Bookings are now closed, please email info@culturalenterprises.org.uk to be added to the waiting list.

The Awards Party is at 7.30pm on Wednesday 12 March at the Museum of Liverpool. Book tickets here.

The Awards Party includes a street food style dinner and the presentation of the Cultural Enterprises Awards. This is a fun and informal party night with a relaxed dress code. Feel free to dress up and add some sparkle, just as you would for any night out celebrating!

What if I have special dietary requirements?

All dietary requirements confirmed before Monday 24 February have been confirmed with the venue and will be catered for. Any allergies confirmed after this date will be passed on to the venues but we cannot guarantee they will be able to accommodate them.

As part of our sustainability actions we are moving towards a plant-based catering offer. Catering throughout the event will be 50% vegan and 50% vegetarian.

What’s included in my delegate ticket?

All your daytime catering and refreshments are included, along with access to all Conference stages and the Trade Show.

If you have booked for the Trade Show Only, you have access to the Trade Show and Showcase stage ONLY. No catering is included with this ticket.

When will I receive my delegate badge?

Badges will be available at the registration desk upon arrival. Please ensure you have checked your details are correct on Swapcard, our digital Conference platform, as these will be used on your badge.

Where can I view the Trade Show floor plan?

You can view the floor plan here and on the Conference app.

Will charging points be available?

Yes charging points will be available at the venue.

Will water stations be available?

Yes. Please remember to bring a water bottle with you, to reduce plastic waste. Tea and coffee will also be available throughout the event, please bring a refillable coffee cup if you have one.

Is there a cloakroom at ACC Liverpool?

Yes there will be a cloakroom, with a small charge of £2 per item (card payments only).

Is there somewhere I can go for some quiet space?

There will be a designated Quiet Zone within the Trade Show Hall, for anyone needing a few moments of calm and reflection. Please ask a member of the team to direct you.

About ACC Liverpool

For further information about the venue please click here.

What is the cancellation policy?

You can cancel with a full refund of delegate fees (excluding Awards Party costs) up to 15 business days ahead of the Conference. Any cancellations received after that date will be liable for the full fee. All cancellations must be sent in writing to events@culturalenterprises.org.uk.

For further details please see Terms & Conditions, Clause 3.