Where you are ordering goods to be fulfilled directly by the Association for Cultural Enterprises, the following delivery and returns policy will apply:
1. DELIVERY POLICY
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
The Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
3. RETURNS (refunds and exchanges)
If you are unhappy with your item, please let us know. You have 30 days to return or exchange an item with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
4. REFUNDS (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
5. SALE ITEMS
We do not offer refunds for sale items, unless they are faulty.
6. EXCHANGE (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at firstname.lastname@example.org and post your item to: Unit 21, Portway Business Centre, Old Sarum, Salisbury, SP4 6QX.