Topics and Resources

Visitor Experience

Online Training Courses

Creating Compelling and Commercially Successful Visitor Experiences

Online Academy Course

This course will enable you to develop a world class visitor experience by understanding human behaviour and sharpening your communication skills.

Developing and Delivering
Guided Tours

Online Academy Course

This CPD certified course will show you how to create memorable and profitable guided tour experiences, from development and planning, all the way to delivery.

Ten Steps to Successful Membership

Online Academy Course

Learn how to maximise the impact of your existing membership scheme, or create a framework for launching a new one, with buy-in from your whole organisation.

Top 10 Tips: Visitor Experience

In these four short films, Rachel Mackay, Historic Royal Palaces gives practical advice on creating a world class visitor experience.

Creating a Visitor Journey
Increasing Visitor Donations
Measuring Customer Service
Managing a Crisis

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