Topics and Resources
Visitor Experience
Online Training Courses
Creating Compelling and Commercially Successful Visitor Experiences
Online Academy Course
This course will enable you to develop a world class visitor experience by understanding human behaviour and sharpening your communication skills.
Developing and Delivering
Guided Tours
Online Academy Course
This CPD certified course will show you how to create memorable and profitable guided tour experiences, from development and planning, all the way to delivery.
Ten Steps to Successful Membership
Online Academy Course
Learn how to maximise the impact of your existing membership scheme, or create a framework for launching a new one, with buy-in from your whole organisation.
Top 10 Tips: Visitor Experience
In these four short films, Rachel Mackay, Historic Royal Palaces gives practical advice on creating a world class visitor experience.