Delegate FAQs

I can’t log in to make my booking – what do I do?

You will first need to create an account, which you can do as follows:

1. Click here to register for an account
2. Enter all details and click ‘Register’
3. You will be sent an authorisation code via email – follow the instructions in the email to finish setting up your account. Don’t forget to check your junk mail, the email can sometimes get sent there.

What’s included in my Conference & Trade Show ticket?

The ticket price includes all daytime catering and refreshments, along with access to all Conference stages and the Trade Show.

Can I book a ticket just for the Trade Show?

Yes, Trade Show Only tickets are free, giving you access to the Trade Show and Showcase stage only. No catering is included with this ticket. Book a Trade Show Only ticket here.

How do I book the social events?

The social events can be booked at the same time as your Conference & Trade Show ticket. There are two events – Welcome Drinks on Monday 9 February, and Night at the Museum on Tuesday 10 February. Find out more here.

What is the cancellation policy?

You can cancel with a full refund of delegate fees (excluding social events) up to 15 business days ahead of the Conference. Any cancellations received after that date will be liable for the full fee. All cancellations must be sent in writing to events@culturalenterprises.org.uk. For further details please see Terms & Conditions, Clause 3.

Are special hotel rates available for delegates?

Yes, a selection of exclusive flexible bed and breakfast rates are available here. Please note these special rates are only valid until 12 January 2026 and are not available on any other platforms, including the hotels’ own websites. The only way to find anything cheaper is to book a restricted rate without breakfast.

Are bursary places available?

Yes, a limited number of free bursary places are available for Member organisations with an annual turnover of less than £500k (excluding admissions) – find out more.

When will the Cultural Enterprises Awards be presented?

The Awards will be taking centre stage at this year’s Conference, with the Awards Ceremony opening our daytime programme on the Main Stage on Tuesday 10 February. All are welcome to join us to celebrate this year’s winners.

Entries for the Awards are open now – enter by Friday 28 November 2025.