The Future of Front of House

Front of House has now earned a place at the table – it is not a secondary, but a core element of any organisation’s essence. Covid has highlighted this, and may we never forget!

Gabriela Gandolfini

What will Front of House operations look like as we reopen in 2021? Head of Visitor Experience at the Royal Opera House, and presenter of Series Two of the Cultural Enterprises Podcast, Gabriela Gandolfini, looks back at 3 lessons learned from 2020 and how to implement those 3 learnings in 2021.

Read the podcast script here.