Process Driven Thinking

I firmly believe that the best way of ensuring that the core elements of your department can run, to free you up to focus on strategic thinking or other projects, is to implement clear written processes and basic reports

Chris Snow

With cultural organisations starting to reopen, there is an opportunity to step back and reflect on some of our working practices, and consider making some changes. In this episode, Chris Snow, Head of Support Services at the National Theatre, looks at a few tools that can help Visitor Experience or Operations Managers to improve a team’s efficiency, the quality of the venue’s visitor experience, and ultimately make our working lives a bit easier.

Read the podcast script here.