Finding the Right Ticketing System
Introduction
Are you looking to update or refresh your ticketing system? This is the perfect short course full of practical tips and downloadable templates.
Choosing the right ticketing system is critical for any cultural venue. It goes beyond just managing revenue; it ensures a smooth guest experience from booking to arrival. A well-functioning system can mean the difference between a one-time visit and a loyal customer. This course will guide you step-by-step through the process of identifying, evaluating, and selecting the best ticketing solution for your attraction, empowering you to make an informed decision that will benefit both your operations and your visitors.
Who is it for?
This course is designed for ticketing managers and their teams, and decision-makers in the culture, heritage, and arts industries who are responsible for selecting and implementing ticketing systems. It will provide you with a framework to follow, guiding you on the path to identifying the right decision for you and your business.
Preview
What will I learn?
- Understand the importance of a tailored ticketing system for your attraction
- Define and document your business requirements clearly
- Create a comprehensive brief to share with potential ticketing system vendors
- Evaluate vendor proposals and select the best system for your needs
- Work effectively with suppliers to implement the chosen solution
Course programme
- Chapter 1: Learning the Lingo – Key terms and definitions, understanding processes like customer journeys and vendor roles
- Chapter 2: Gathering Business Requirements – Identifying your needs and pain points, writing user stories to reflect operational requirements
- Chapter 3: Writing a Vendor Brief – Crafting a brief that clearly outlines your goals and challenges, including essential details such as visitor numbers and system integrations
- Chapter 4: Approaching Vendors – Finding and evaluating vendors, building a strong vendor relationship
- Chapter 5: Choosing the Right System – Prioritising needs, evaluating demonstrations, and making the final decision, establishing a long-term vendor partnership and starting implementation
Course length
The course takes approximately 1 hour from beginning to end without the exercises and questionnaire at the end.
How do I access this course?
- This course is FREE for Members. Make sure you’re logged in, hit the enrol button below and follow the booking form. If you don’t have the option to enrol for free, please email info@culturalenterprises.org.uk to check you’re linked to your organisation’s membership
- Non-Members can purchase the course below
Once booking is complete you will receive an email giving you access to the course.
About the course creator
Carly Straughan is a ticketing and tills supremo and tourism software guru with over 15 years experience working with the world’s largest visitor attractions brands in operations management, coaching and training, retail and financial management. Carly founded QLINE consulting, helping tourism and cultural businesses find the right technology partners so that they can concentrate on serving their customers better.
Evidence of CPD
On successful completion of the course, you’ll receive a digital certificate as proof of your skill level, and commitment to continuing professional development.
Learn any time, anywhere
The course is available on-demand, and can be accessed 24/7 via a computer, tablet, or mobile phone. All video content is captioned.