Creating a Transformative Visitor Experience
Introduction
This course is a must for anyone working in visitor experience. You’ll explore the experience economy, how the idea has developed, its impact on everything we do within attractions today, and how we can use this to take visitor experience to the next level – transformative visitor experiences.
Written and delivered by expert David Hingley, who has led visitor experience at both Tate and Historic Royal Palaces.
Who is it for?
Visitor experience and front of house mangers, heads of department, directors, and their teams. This course bring insights and examples on how to transform your visitor experience at both a practical and strategic level.
Preview
What will I learn?
- What is the experience economy
- The case for transformative experiences, why they matter, and how we can make them part of everything we do
- Sharing practical approaches and case studies other organisations have already taken
- Test your knowledge on what you’ve learnt in the course
- Transforming your practice with practical knowledge
Course programme
- What is the experience economy?
- The case for transformative experiences
- Evaluating transformative experiences
- Transforming your practice
Course length
The course takes approximately 1 hour from beginning to end without the exercises and quiz at the end.
How do I access this course?
- This course is FREE for Members. Make sure you’re logged in, hit the enrol button below and follow the booking form. If you don’t have the option to enrol for free, please email info@culturalenterprises.org.uk to check you’re linked to your organisation’s membership
- Non-Members can purchase the course below
Once booking is complete you will receive an email giving you access to the course.
The CPD Certification Service is the leading independent Continuing Professional Development accreditation institution. Accredited courses are formal recognition of CPD for individuals, and a standard of quality for learning providers in professional institutes and academic bodies.
About the course creator
This course was created by David Hingley, Bianca Corriette, and Rachel Kuhn, consultants at BOP Consulting, a global research and consulting practice for culture and the creative economy.
The course is presented by David Hingley, a Senior Consultant at BOP consulting, with over 25 years’ experience working in museums, galleries, heritage sites and commercial operations across the UK and Ireland, and more recently internationally. David’s background is in Visitor Experience and operations, at Historic Royal Palaces and Tate. At BOP he helps organisations understand the transformational power of culture and the creative industries. BOP, a research and consulting practice for culture and the creative economy, has a 25-year track record working across sectors, to plan, design and deliver sustainable cultural projects, demonstrate their impact, and identify opportunities for growth.
Evidence of CPD
On successful completion of the course, you’ll receive a digital certificate as proof of your skill level, and commitment to continuing professional development.
Learn any time, anywhere
The course is available on-demand, and can be accessed 24/7 via a computer, tablet, or mobile phone. All video content is captioned.