Lycia Lobo – Commercial Director, English Heritage

When I transitioned over to the heritage sector it enlightens you to a whole new world where you can use your skills and expertise to not only bring it to life but make a real difference

Lycia Lobo

From the High Street to Commercial Director of English Heritage, via the V&A and the Ashmolean, Lycia Lobo has had a fascinating career. Hear all about her journey, including what drives her career and how she learned about the importance of the customer experience when she was just 5 years old.