Sales Manager

We’re looking for an experienced Sales Manager to lead the sales function for Friends House, driving revenue growth and maximising occupancy across its meeting and event spaces.

You’ll manage the full client journey from enquiry to contract, build strong relationships with key clients and agents, and lead a team of Sales Executives to achieve ambitious revenue targets. You’ll work closely with colleagues across the organisation to ensure excellent client experience and strong commercial performance, while ensuring all activity reflects Quaker values and ethos.

What you’ll do:

·       Lead the sales function to achieve and exceed revenue, conversion and occupancy targets

·       Develop and deliver sales strategies in collaboration with the Head of Events

·       Manage the full client journey from enquiry through to contract handover

·       Account management of key clients, agents and partner organisations

·       Line-manage and support a team of Sales Executives through coaching, KPIs and regular reviews

·       Represent Friends House at networking events, trade shows and familiarisation visits

·       Oversee use of the venue management system, ensuring accurate data and timely reporting

·       Monitor and report on sales activity, conversion rates, revenue forecasts and other KPIs

·       Ensure all bookings and client communications reflect Quaker values and comply with the Friends House lettings policy

·       Work closely with planning, operations and marketing teams to ensure smooth event delivery and strong internal communication

·       Support client feedback, issue resolution and continuous improvement in service quality

What we’re looking for

·       Experience in venue, hospitality or conference sales

·       Experience leading or supervising a team

·       Experience managing client accounts and developing business relationships

·       Proven ability to meet or exceed revenue and sales targets

·       Strong leadership and motivational skills

·       Excellent communication and negotiation ability

·       High attention to detail and organisational skill

·       Confident use of CRM or event booking systems

·       Ability to prioritise, multitask and work to deadlines

·       Professional, proactive and adaptable attitude

·       Sympathetic to Quaker values and ethos (you do not need to be a Quaker)