Operations Manager – Commercial Trading & Visitor Experience

England’s National Football Museum (NFM) exists to house and harness the power of football, to share stories that influence, to showcase culture and involve and motivate people to creatively engage. It’s the place to experience football in all its glory, and the place to experience why football matters.

The Operations Manager – Commercial Trading & Visitor Experience will oversee and manage all front of house commercial departments as well as visitor experience, including Admissions, Tours, Galleries, Retail, Events, Food and Beverage (F&B), Security, and Customer Service, and will control all associated budgets.

The role will require working across departments to ensure the smooth and safe running of the site on a daily basis, whilst also updating and introducing new policies and procedures where necessary. In addition, alongside the Operations Manager – Technical & Estates the postholder will ensure management of the National Football Museum’s major incident plan, its counter terrorism procedures, and its business continuity plan.

This is a full time role of 37.5 hours per week across 5 days on a 7 day rota.

If you have significant previous management experience in a senior operations role along with significant experience growing successful profitable commercial operations and are looking for an opportunity to drive operational business change and grow a successful profitable operation this could be the role for you!

For the full recruitment pack and role profile please visit our website www.nationalfootballmuseum.com.

To apply please send a copy of your CV along with a cover letter detailing how you meet the criteria on the role profile.

We offer a wide range of benefits including company pension, medical cash plan scheme, access to Employee Assistance Programme and associated wellbeing resources.

NFM is committed to promoting equality and diversity and a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way the Museum operates.

If you would like to discuss any accessibility requirements for the recruitment process or the role please contact us at recruitment@nationalfootballmuseum.com