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Silverstone Museum
Step into the heart of British motor racing
About the job
The Role
We’re looking for an experienced Ticketing Manager to lead the end-to-end ticketing operation at Silverstone Museum. You’ll be responsible for managing ticketing systems, driving sales performance, ensuring data accuracy, and delivering a seamless customer experience.
You’ll work closely with internal teams, system suppliers, and commercial partners, while leading and developing the Ticketing Team.
Key Responsibilities
Oversee daily ticketing operations and customer transactions
Manage and develop the ticketing system, including pricing, products, promotions, and capacity
Monitor ticket sales and implement strategies to maximise revenue
Produce sales and performance reports to support decision-making
Liaise with system suppliers on upgrades and improvements
Ensure compliance with data protection and operational standards
Support customer service issue resolution
Line manage the Ticketing & Retail Coordinator, Ticketing & Admissions Team Leader, and Ticketing Team
About You
Proven ticketing or box office management experience
Strong people management experience in a customer-facing or operational environment
Experience working with IT teams on system support or development
Knowledge of group bookings and commercial ticketing arrangements
Highly organised, detail-focused, proactive, and solutions-driven
Excellent communication and stakeholder management skills
Why Join Us?
A great opportunity to lead a key commercial function within a high-profile visitor attraction and make a real impact on the visitor experience.
To apply for this job email your details to Recruitment@silverstonemuseum.co.uk.