Duty Manager

Midlands Arts Centre (MAC)is an exciting, ambitious arts centre which offers a wide array of free exhibitions, theatre, music, cinema and comedy performances as well as creative learning and participation activities. Well-loved and well used, it’s a relaxed friendly place attracting a diverse mix of visitors. We are recruiting for a Duty Manager to join our Customer Service team.

This role is for 22.5 hours per week and the salary is £28,724, per annum, £17,235 pro rata. Hours of work will include weekends and evenings.

Job Purpose

This is a key customer focussed role for MAC and is key to visitors’ experience and to the perception of the organisation as an iconic arts venue in the West Midlands. The Duty Managers oversee the daily operations of the venue. They lead a team of staff, establishing and delivering excellence in customer service whilst ensuring the safety and security of the building and all users.

Key Responsibilities
– Customer Service
– Public/Building Safety
– Performance Venue Management
– Event Management
– Welcome Desk Management

A full detail job description and person specification can be found by clicking by following the below link: 

https://mac.livevacancies.co.uk/#/job/details/255

How to Apply

To apply for this post please follow the link and follow the application process.

Please note that all applications are anonymised during the shortlisting stage. Any attached CVs will not be used at the shortlisting stage, so please ensure you complete the application fully and include all of your experiences, qualifications and any skills you have that would help us when considering you for this role.

Deadline

All applications must be received no later than 9am on Monday 15 June 2026.

Please be aware that we may close this vacancy before the stated deadline if we receive a high number of applications. We strongly advise you to submit your application as early as possible. Late applications will not be considered.

Short-listing

Shortlisted candidates will be informed at the latest by end of day Friday 19 June 2026.

Interviews

Shortlisted candidates will be invited to an interview on Thursday 25 June 2026.