Visitor Experience Coordinator (Volunteers)

We are seeking a Visitor Experience Coordinator to join our small, dynamic team, with responsibility for our volunteer team, welcoming visitors, and selling tickets and merchandise.  

In this role you will have the opportunity to learn all about the Museum and the Guards in order to welcome and engage visitors, as well as utilising your sales skills to promote commercial products.  You will work alongside our Visitor Experience Coordinator (Tours & Retail).

The ideal candidate will thrive in a customer-facing role, enjoy meeting new people, and work effectively as part of a small team.   You will be motivated by providing a high level of customer service and visitor engagement to a diverse audience, including tourists, families and enthusiasts.  

The post holder will have specific responsibility for recruiting and training volunteers, and managing the volunteer rota and expenses.  You’ll understand the importance of leading by example, and will model agreed front of house standards, behaviours and language, ensuring consistency across our team of volunteers.  You will ensure visitors are warmly welcomed, have an excellent experience at the Museum and leave inspired by the Guards’ Story, and contribute to the delivery of commercial income targets.

Contract Type:   Permanent

Hours:   Part-time – 21.5 hours per week – Monday and Tuesday, 0830 to 1630, Sunday 0915 to 1615

Salary:   £14.80 per hour, £16,546.40 per annum

Location:   Guards Museum, London SW1 (on-site)

Reporting to:   Visitor Experience & Commercial Manager

Pension:  NEST pension with 8% employer contributions

The role will involve working regular weekends and bank holidays and may require occasional early mornings and late evenings to support event activity. There is an element of working outside in all seasons, moderate physical activity and manual handling.