General Manager

Museum Operations and Retail

·        Act as Organisational lead for all visitor experience and museum operations, including weekly opening, private tours and school visits

·        Act as Duty Manager 2 days per week (Monday and Friday), ensuring all opening up and closing down procedures are followed, and volunteers are briefed appropriately

·        Circulate end of week reports, flagging any operational issues

·        Be the onsite lead for any health and safety and safeguarding issues

·        Be the site security and safety operational lead, leading on all compliance including the annual compliance calendar (for example annual PAT testing, annual security reviews), ensuring relevant information is cascaded across the staff and volunteers, escalating to the Director and Board as appropriate

·        Manage and maintain all operational policies and procedures (Lost Property…etc)

·        Act as the first point of escalation for routine operational matters, escalating to the Director when necessary

·        Take an effective and pragmatic approach to risk management, including taking responsibility for the Organisational compliance calendar, risk register, accident reporting and fire safety monitoring

·        Lead the Museum’s retail function, including oversee quarterly purchasing for retail and merchandising calendar, producing quarterly reports on sales, and suggest new product lines

Team Leadership

·        Train and lead Volunteer team, along with Learning Producer, to deliver excellent visitor experience, and achieve targets for donations, Gift Aid and Membership

·        Work with the Learning & Audience Producer to maintain an annual training calendar for casual staff and volunteers (including but not limited to fire Safety, First Aid, Safeguarding, How to use the till)

·        Manage the Museum’s cleaner, ensuring the museum is presentable to all visitors and guests

·        Manage the Finance Coordinator, ensuring all finance processes are properly followed

·        Manage the weekend Duty Managers and the casual Duty Managers, including holiday and sickness cover, including following the museum’s processes around Probation, annual appraisals, Return-to-work meetings etc

·        Working with the Event Producer to rostering casual staff for venue hire events including pre and post event cleaning

·        Balance operational needs with efficiencies when rostering

·        Maintain oversight of staff holiday, rostering casual staff when needed for cover

·        Support Finance Manager with monthly payroll[KM1] [SM2] [SM3] 

HR and People management

·        Leading on recruitment of new casual staff when required, including drafting adverts, Coordinating recruitment and onboarding [KM4] [SM5] 

·        Manage the annual staff and volunteer survey process, ensuring that insights are used to improve the staff experience

·        Working with the Director and the Remuneration and people committee to create and maintain Policy review schedule, updating policies and the Staff handbook where required

Budget and Financial management

·        Oversee operational budgets, identifying opportunities for efficiencies and costs savings

·        Manage relationships with key suppliers, such as Insurance providers, IT & Telephone, Energy

·        Work closely with the Director and Finance Manager on budget monitoring

·        Monthly reporting on key areas, highlighting areas for improvement

o   Admissions

o   Shop

o   Memberships

o   Donations

o   Venue hire

o   School visits

Other duties:

·        Deputise for the Director where necessary, for example at Board meetings.