Visitor Experience and Operations Manager

The Historic Dockyard Chatham, is the world’s most complete dockyard of the Age of Sail; a world-leading maritime heritage destination.  Committed to delivering exceptional experiences to all visitors, The Historic Dockyard Chatham is a welcoming environment that engages and inspires diverse audiences.

The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate, delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.

As a registered charity, Chatham Historic Dockyard Trust employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community.  Our culture strives for excellence across the board and our team are hugely passionate and engaged in all aspects of our work.  From historic building preservation through the diverse re-use of our historic estate, to engaging the widest possible audiences in learning about the significance and history of the former Royal Dockyard; The Historic Dockyard Chatham is a workplace like no other.

The Role

As we look to the next 10 years, growing our audiences is a core focus for our strategy. We are dedicated to innovating and personalising our visitor engagement methods to better connect with priority audiences.

We are looking for a dynamic and experienced Visitor Experience and Operations Manager to lead and shape the future of our visitor experience. This pivotal role is the overall champion of all face to face visitor interactions at the Historic Dockyard, playing a crucial part in shaping the future visitor experience and their interaction with the Dockyard’s rich history. Working with the Senior Leadership team, they will deliver a world class, commercially viable and exceptional experience that aligns with the Trust’s new 10-year strategy.

This position will require a mix of leadership skills, operational knowledge, and strategic thinking. Spanning across a large, multi-use heritage estate, this role sits at the centre of the operation, helping to maintain the Dockyard’s cultural and historical significance while driving commercial success and creating meaningful experiences for all visitors. This role will also be central to the development and delivery of the Trust’s broad ranging events and experiences programme.

How to Apply

If you are interested in joining our team and wish to apply for this vacancy, please complete our application form and send it back to us along with a copy of your CV by Sunday 6th April 2025, 5pm.

Please note, due to the volume of applications we receive, we are not able to contact all unsuccessful candidates.

We are an equal opportunities employer and committed to providing our employees with a work environment free from discrimination in which all can develop and thrive.

We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds and are committed to ensuring that our recruitment process is transparent, fair, and as inclusive as possible for all applicants.