Stephen Spencer + Associates

The future of visitor experience and engagement is Ambience. Whether physical or digital, SS+A help you develop a sixth sense to maximise your commercial opportunities. Clients include world class cultural and heritage visitor attractions across the UK, Ireland and overseas. With the help of their expert blend of Associates: 

• your profitability will increase 
• you will spend money better, increasing your ROI 
• you will maximise the benefits of both physical and digital.  

Building a sustainable supply chain comes as standard because they know it is vital for you, your customers, and our planet. Your refocused mission will mean your customers will enjoy a joined-up brand experience with a team that will own, deliver, and further enhance your customer experience. 

Their organisation takes its inspiration from Stephen Spencer’s business journey, which started in the High Street and took him to Regent Street, via the Tower of London, and to Buckingham Palace. Since then Stephen has worked with, studied, learned from, and helped some of the brightest stars and most prestigious brands in the retail, leisure, and tourism sectors. 

The tried and tested “Ambience” approach will show you how to get more return on the money you are already spending. You can work with them in a number of ways: 

• 1:1 sessions to identify your assets, opportunities and goals 
• Masterclasses, think superior training from people who have been there, done it 
• Bespoke workshops, focusing on specific opportunities 
• Mystery shopping, find out what’s really happening 
• Customer charters, bringing together your mission, vision, values, business model and quality standards.  

Find out more at stephenspencerassociates.com