Operations Manager – Commercial Trading & Visitor Experience

We’re England’s only national museum for football. We exist to house and harness the power of football, to share stories that influence, to showcase culture and involve and motivate people to creatively engage. Join us at this exciting time as we embark on our period of transformation.

The Operations Manager – Commercial Trading & Visitor Experience will oversee and manage all front of house commercial departments as well as visitor experience, including Admissions, Tours, Galleries, , Retail, Events, Food and Beverage (F&B), Security, and Customer Service, and will control all associated budgets.

The Operations Manager – Commercial Trading & Visitor Experience will be required to work across departments to ensure the smooth and safe running of the site on a daily basis, while also updating and introducing new policies and procedures where necessary.

This role, alongside the Operations Manager – Technical & Estates will ensure management of the National Football Museum’s major incident plan, its counter terrorism procedures, and its business continuity plan.

As a member of the Heads of Department Team (HOD’s), you will drive operational business change and grow a successful, profitable operation. You will be expected to sit on cross-organisational project groups, ensuring that operational and financial information is pulled together from across the group and shared with the Senior Leadership Team (SLT).

Essential knowledge, skills and experience:

– Significant experience in management in a senior operations role.

– Significant experience in growing successful, profitable commercial operations in either the private or not-for-profit sector

– Proven experience of managing large teams, large budgets, and participation in business development initiatives

– Experience of embedding disability access best practice in a customer facing service or operation

– Commercial awareness, with proven negotiating skills

– Excellent stakeholder management

– Ability to communicate complex business ideas

– High level of organisational skills

– Ability to deal with a diverse range of people

– Able to demonstrate exemplary project management

For a full role profile and further details please visit our website www.nationalfootballmuseum.com.

To apply please send a copy of your CV along with a cover letter detailing how you meet the criteria on the role profile.

We offer a wide range of benefits including company pension, medical cash plan scheme, access to Employee Assistance Programme and associated wellbeing resources.

NFM is committed to promoting equality and diversity and a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way the Museum operates.

If you would like to discuss any accessibility requirements for the recruitment process or the role please contact us at recruitment@nationalfootballmuseum.com