Senior Membership Officer, Data & Insights

About us

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

The role

Working in the Commerce and Visitor Experience team and reporting to the Senior Membership Manager, the Senior Membership Officer, Data and Insights will contribute to the continued growth and success of the Membership scheme at Royal Museums Greenwich. Key responsibilities include the oversight and development of the Membership database and CRM, supporting the delivery of a robust recruitment and retention programme through data insights and segmentation, providing excellent administration and customer service to all Members and prospective Members, and training and engaging teams across the Museum with the Membership offer, ensuring organisational buy-in and collaborative working.

The successful candidate will need to have experience of working for a Membership organisation in an administrative role within a museum/heritage/charity environment, strong experience of using a CRM or similar database, excellent working knowledge of Direct Debits, and excellent data entry skills with a keen eye for detail. The role holder will be a confident and proficient user of Microsoft Excel for data analysis and manipulation, organised and hardworking with the ability to prioritise workloads and manage competing demands, and a motivated and proactive team player. A friendly, supportive, adaptable, and approachable communication and listening style is essential for this role.

This is a full-time, permanent role in Band 5 – Management and Proficient Specialists. Core hours of work will be 36 per week, working 5 days between the hours of 9am-5pm, although due to the nature of the work, some flexibility may be required. This is primarily an onsite, office based role.

Salary: £36,900 per annum

Interviews are pencilled in for 2nd and 3rd September.

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.