Catering Contract Manager

Do you have good experience in contract catering operations? Can you oversee the highest standards of service for our visitors and ensure targets are met?

About us

Science Museum Group’s (SMG) Enterprises is an integral, profit-making function, allowing our museums to keep our collections accessible whilst investing in our cultural offer and customer experience. We aim to inspire visitors with award-winning exhibitions, iconic objects and stories of incredible scientific achievement. Our museums’ world-class collection will allow you to work in distinctive and truly remarkable settings. 

The Visitor Catering department across our sites serve over 5m visitors and generates over £1m in profit through various catering partners.

About the role

To support this work, we are now seeking a Contract Catering Manager to join us on a permanent basis at the Science Museum in London, with fortnightly travel also to the Science & Industry Museum (SIM) in Manchester. The Contract Catering Manager is the link between SMG and one of our catering partners (Benugo). In this role, you will be responsible for ensuring our catering income targets are both achieved and exceeded, and that the highest quality of food and service is provided at both the Science Museum and SIM, working closely with Benugo.

About you

Joining us, you will bring significant experience in contract catering operations and will be comfortable monitoring contractual agreements and managing performance against KPIs, in particular sales and service levels. You will bring experience in running Health & Safety audits, mystery shopping and competitor analysis along with a knowledge of Food Safety legislation and best practice. The ability to build strong working relationships with stakeholders will be essential, along with high level of organisational and time management skills, with a keen eye for detail.

Don’t feel you meet all the criteria? We welcome you to apply even if your experience doesn’t match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Applying

View the Vacancy Information Pack listed under ‘Attachments’ on the vacancy listing on our website for more details about the role and the application process or click ‘Apply Online’ to submit an application.

What we offer

• Working with a world-leading museum group that offers access to truly unique environments and collections, you’ll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
• Meaningful work. We’re a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Health & Dental Insurance. Extra peace of mind, from day one.
• All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

Please visit the link for further information or to apply for this role, the deadline for the application is Sunday 22nd June. 

Job reference

SMG03219

Link

https://ce0111li.webitrent.com/ce0111li_webrecruitment/wrd/run/etrec179gf.open?WVID=8453269WXp&LANG=USA&VACANCY_ID=097032DXgQ