Senior Product & Merchandising Manager

Overview

The Design Museum is the world’s leading museum devoted to contemporary design in all its forms, supported by a diverse Commercial & Operations directorate.

As part of our Commercial Transformation 2029 strategy, we have created a new Senior Product & Merchandising Manager role to help deliver our Shop DESIGN, Support CHANGE vision.

This is an exciting opportunity to lead the end‑to‑end retail and licensing product lifecycle and shape a creative, commercially successful retail experience.

About the role

The Senior Product & Merchandising Manager leads the product vision, developing and delivering a clear product strategy, aligning buying and merchandising plans to drive income growth, profitability and long‑term brand value.

Working closely with Buying, Merchandising and Operations, you will play a key role in shaping and delivering the strategic transformation of the museum’s retail offer.

Key areas of focus include:

• Leading the delivery of the product pillar within the commercial transformation strategy, defining and executing a cohesive implementation plan.
• Shaping and integrating partnerships within the wider product strategy, including licensing, limited editions, touring/B2B and ecommerce exclusives.
• Benchmarking trends, materials, market developments and competitor retail, sharing insights to inform product direction.
• Overseeing the delivery and embedding of commercial brand guidelines, ensuring clarity, cohesion and a consistent visual language.
• Overseeing delivery of buying and merchandising targets and overall retail KPIs, including income, profit, conversion and average transaction value.

Terms and Conditions

Salary: up to £48,000 per annum (dependent on experience)

Holidays: 25 days + Christmas eve (museum closed)

Hours: 35 hours/5 days per week

Location: the Design Museum Kensington is the place of work – with a hybrid arrangement of 60% of an employee’s role to be performed at the museum and 40% remote.

Closing date: Sunday 14 June (midnight)

Interviews: Thursday 25 June & Wednesday 01 July

Application process

Please visit our Careers page to apply via our online portal: https://careers.designmuseum.org/vacancies

If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).