Visitor Experience and Retail Manager

Are you a commercially savvy leader with a passion for delivering outstanding visitor experiences? Do you thrive in a dynamic environment where retail, culture, and community come together? If so, we’d love to hear from you.

We are seeking an ambitious and commercially driven Visitor Experience & Retail Manager to lead our front-of-house and retail operations. This is a pivotal role responsible for leading and delivering a high-quality, safe, and commercially effective visitor experience at Tullie. From managing front-of-house operations and staffing to driving customer satisfaction, upselling, and system improvements, this role ensures our visitors receive exceptional service from arrival to departure — all while contributing to the financial sustainability of the organisation. The role includes managing a high-performing team and ensuring the seamless integration of systems and practices that support Tullie’s goals. This role comes at an exciting time in Tullie’s history as we move forward with our capital development project. The candidate will be pivotal in celebrating these new spaces and ensuring the smooth running of operations.