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We The Curious
Location: Hybrid – you’ll need to spend some of your time in our venue on Bristol’s harbourside, but some time could also be spent remotely
Department: Audience
Report to: Head of Marketing
Responsible for: N/A
Salary: £26,800 (£33,500 FTE)
Contract: Two-year fixed term
Working hours: Part time, 30 hours a week (0.8 FTE)
About We The Curious
We The Curious is an educational charity and one of the UK’s leading science centres.
We produce experiences that bring people together to play, get creative with science and explore different ideas.
We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.
We are progressive, inquisitive, collaborative, playful and creative.
Our Why, What & How
Our vision
What if everyone is included, curious and inspired by science to build a better world together?
Our mission
To connect and empower people through sharing creative experiences which celebrate unknowns in science.
Our pledges
_Cultivate Curiosity
_Strive for Sustainable Futures
_Include Everyone
_Build Resilience
_Open Up Science
You can find out more about these in our Manifesto.
Our Values
_Inquisitive – Asking questions
_Progressive – Thinking about what’s next
_Playful – Embracing the unexpected with a sense of fun
_Creative – Generating and testing new ideas
_Collaborative – Being inclusive, connecting and valuing
Our Strategic Priorities
/ SP1 – We will deliver collaborative, curiosity-led learning projects to reduce inequality and improve life chances.
/ SP2 – Our team and those we work with will reflect the diversity of our city, delivering a more inclusive experience.
/ SP3 – We commit to decarbonisation of our own operations and will inspire audiences to take positive action for our planet.
/ SP4 – To deliver our charitable mission, we will strengthen existing income sources and seek new opportunities to deliver long-term financial security.
/ SP5 – We will provide opportunities for people to explore new ideas, develop skills and influence scientific research.
About the role
This new role will be instrumental in developing our membership scheme, at a pivotal time with membership becoming more central to our organisational strategy.
You’ll be responsible for implementing strategies to attract, retain and engage paying members across multiple departments. You’ll focus on building a strong membership base, enhancing the member experience and maximising income opportunities for our charity.
You’ll also be responsible for creating membership materials, improving our communications and reporting on membership metrics/feedback.
Working alongside our audience and operational teams, you’ll need strong project management, problem solving and relationship building skills.
The role will be part of our Audience team, which also includes marketing, PR & communications, graphic design and inclusion.
What will you do in this role?
Role specific responsibilities
1. Project management – lead our cross-departmental membership project team and own the associated project management tools. Lead the cross-departmental implementation of membership recruitment, renewal and engagement strategies.
2. Collaboration – work with colleagues across different departments to ensure that membership activity is well documented and delivered on time and on budget.
3. Evaluation and reporting – work with our Business Analyst to develop tools and processes to enable us to better monitor membership metrics and qualitative feedback. Regularly report insights and trends that present opportunities to improve our offer.
4. Operational support and problem solving – develop a detailed understanding of membership related operational processes (including sales/Direct Debits and renewals) to help support teams, identify risks/opportunities and work with the broader project team to workshop solutions.
5. Audience research & engagement – along with Head of Marketing, develop a more audience-led approach to membership. Develop opportunities to connect with members and non-members to thank them for their support, find out more about their motivations, experiences and needs.
6. Member communications & marketing materials – work with our CRM Manager and Digital Marketing Officer to improve our online and offline user journeys to ensure they’re accessible and inclusive. Improve and expand upon our member email communications. Develop marketing materials to attract new members.
7. Membership messaging & staff briefings – work with Membership & Bookings Manager and Visitor Experience Manager to ensure operational teams are well briefed on membership messaging, tone of voice and our approach, and that these are consistently applied.
8. Membership champion/advocate – represent membership both within and outside of We The Curious and champion its importance. Work with our Head of Marketing to reposition membership within our organisation and develop understanding of its importance to us as a charity.
What will you do in this role?
General responsibilities
1. Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.
2. Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
3. Promote charity messaging across your area of work wherever possible, with support from the Development and Audience teams.
4. General responsibility for departmental compliance with GDPR.
5. Support the rest of Audience and Membership team with projects when required.
6. Represent We The Curious at events, which occasionally may mean out of hours work and travel.
What we’re looking for from you
1. Great team player, collaborator, listener and problem solver. Skilled in motivating others across the organisation to develop an audience-first approach. Happy to tactfully challenge and question.
2. Highly organised with experience of managing project/campaign delivery across multiple teams, departments or clients. Comfortable with delegation and holding action holders to account but also getting hands-on with delivery.
3. An excellent communicator and copywriter, able to produce accurate, engaging copy that reflects our brand values and tone of voice.
4. Some experience with CRM and email marketing systems, and an interest in user journeys and segmentation.
5. Experience of analysing audience data (e.g. from CRM system, email marketing system or surveys) to inform planning.
6. Able to balance reactive and proactive ways of working. Happy to support operational delivery/problem solving alongside implementing strategic improvements.
7. An interest in our work as a charity, our values and a desire to work with audiences with lived experiences that aren’t well represented in STEM (science, technology, engineering and maths) and the arts.
8. You may not have worked in a cultural organisation before, or in an organisation like We The Curious. Perhaps you have worked in events, music, retail, leisure or technology – these are all transferrable contexts.
Application process
Deadline for applications: Sunday 6 July, midnight
Interview date(s) and location: w/c 21 July 2025 at We The Curious, One Millennium Square, Anchor Rd, Bristol BS1 5DB
Start date: Early September
Application process:
If you would like to apply, please complete the application form. It contains three questions designed to assess your interest in and suitability for the role. These are:
1. Why would you like to work for We The Curious? Please tell us in no more than 300 words. Please tell us what appeals to you about We The Curious itself. Use this as an opportunity to research and reflect on our values, activities, audiences and work as a charity. Your answer should show that you have an understanding of our work and desire to help achieve our charitable vision.
2. Why do you think you are suitable for this role? Please tell us in no more than 500 words. Please provide an overview of your interest in the role itself. Include any relevant skills and experience you might have which will help you deliver the responsibilities of the role – this could be professional experience, voluntary experience or qualifications. Please refer closely to the role specific responsibilities and ‘what we’re looking for from you’ to help you answer this.
3. Describe an occasion where a project has not gone to plan. What did you do to overcome the situation and what learnings did you gain from it? Please tell us in no more than 500 words. Please talk about the aims/objectives of the project, the challenge(s) that arose and how you worked both independently and with others to find solutions. Please refer closely to the role specific responsibilities and ‘what we’re looking for from you’ to help you answer this. As copywriting is a requirement of the role, we will use what you write in the application form as a means of assessing your skills in this area, so do bear that in mind.
Please don’t send in CVs or cover letters as we don’t review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we’ll send you the questions that you’ll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.
If you would like to talk about the role or the application process, please email people@wethecurious.org
Support during the process
We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
We want to work with you to ensure the recruitment process is accessible for you.
If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.
You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.
Examples of adjustments could include:
_providing alternative formats at every stage
_options to apply
_extra time for tasks
_providing some extra information about what to expect
_office orientation before an in-person interview.
Including everyone
We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.
We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.
*By not well represented we mean people with lived experience including but not limited to:
_African and African-Caribbean heritage
_South Asian and East Asian heritage
_Global Majority
_Disabled
_Neurodivergent
_Visually Impaired
_Deaf community
_LGBTQIA+ and/or non-binary
_Working class background
_Didn’t go to university or first in your immediate family to attend University
Working with us
We value the people that work with us. Our staff have access to the following:
Wellbeing & support
_Flexible working
_Hybrid working (if suitable and stated for role)
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme
Leave
_25 days in addition to/including bank holidays (all pro-rata).
_A day of extra holiday for every 5 years’ service
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave
New Parent Policy
We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we’ll pay your full salary for the first five months.
Facilities & discounts
_Free tickets to the venue for you and up to four guests, plus 12 additional entry tickets per calendar year to give away.
_15% off in the We The Curious café
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Secure cycle storage
Pension
_We offer a pension scheme with 5% company contributions.
Death in service benefit
_Four times your annual salary.
To apply for this job please visit wethecurious.peoplehr.net.