Refunds & Cancellation Policy

1. INTERPRETATION

The following expressions have the following meanings:

“Accommodation” means the accommodation (if any) allocated to the delegate for the Event.

“ACE” means the Association for Cultural Enterprises whose registered office is at Unit B14, Durham Dales Centre, Castle Gardens, Stanhope, Bishop Auckland, DL13 2FJ (Company No. 06480726).

“Booking Form” means a booking form (available on the ACE website) completed by the Delegate to attend the Event.

“Company” means The Association for Cultural Enterprises and/or Cultural Enterprises (Trading) Limited whose registered office is at Unit B14, Durham Dales Centre, Castle Gardens, Stanhope, Bishop Auckland, DL13 2FJ (Company No. 08690077).

“Event” means the ACE event detailed on the Booking Form.

“Delegate” means the person whose details are set out in the Booking Form.

“Fees” means the fees payable in relation to attendance at the Event and for the Accommodation and Miscellaneous Items (if any) as set out in the Booking Form.

“Miscellaneous Items” means any meals and other miscellaneous items allocated to the Delegate for the Event.

2. CANCELLATION OF BOOKING

Booking fees are non-refundable. In the event of the Delegate wishing to cancel their booking (or part of their booking), for the Event, written notice must be given to the Company (at the address/email stated in the Booking Form). In the event of cancellation:

(a) (i) if a booking is cancelled up to eleven days ahead of the date of the event a refund may be given at the discretion of the Company

(ii) if a booking is cancelled up to ten days ahead of the date of the event no refund of the Fees incurred or paid will be payable although the Delegate may nominate a substitute. The Company reserves the right to charge an administrative fee of £50 in the event of such substitution.

(b) where no Fees were payable for the Event, unless at least 30 days’ notice of the cancellation is given, the Company reserves the right to charge the Delegate an administration fee of £50. This fee shall be payable within 30 days of invoice.

3. TERMINATION AND POSTPONEMENT

(i) The Company shall be entitled to terminate the Agreement without liability (or obligation to refund the Fees) to the Delegate if: the Delegate commits a material breach of any of its obligations under the Agreement; or the Company is unable to hold the Event as planned due to an event outside of its reasonable control. The Company shall be entitled to terminate the Agreement without liability to the Delegate for any other reason but in such circumstances would refund the Fees (less all expenses) to the Delegate. The Company shall not be liable for any expenses incurred by the Delegate in relation to the Event (eg travel or accommodation).

(ii) In the event of the Event venue being or becoming unavailable or unsuitable for the holding of the Event, the Company may (at its sole discretion) rearrange the Event (which may be at an alternative venue) without incurring any liability to the Delegate, in which case the Agreement shall remain binding upon all parties but be deemed to be varied so as reflect the rearrangements.