Glasgow, 2-3 March 2022


Our 2022 Conference Programme is based around three strands – Innovation, Environmental Sustainability, and Ambition.

View the full daily schedule or scroll down for a quick overview of sessions, topics and speakers.


‘Innri Hringur’: How the Icelandic Eurovision Exhibition Has Inspired a New Visitor Experience at Kew Palace
Rachel Mackay, Historic Royal Palaces Kew

The Omagh Craft Collective Partnership: A New Retail Experience
Emma Thompson, National Museums Northern Ireland

Guided Tours – Public Engagement Activity or Profit Making Business?
Gabriela Gandolfini & Samantha Potts, Royal Opera House

Night Time Tales from The Deep
Louise Kirby, The Deep

And it’s Go! Go! …. Oh …
Rob Parkes, Silverstone Heritage Ltd

Maximising Income Streams During a Global Pandemic
Stephanie Teles, The Garden Museum

Scotland’s Year of Stories
Bala McAlinn, Complete Works & Gordon Morrison, ASVA

Out of Our Comfort Zone: Transformation at Tate
Gemma Budden, Tate Commerce Ltd

The Power of Storytelling in Driving Commercial Business
Caroline Reid, National Trust for Scotland

Diverse Perspectives: Creating a Mission-Led Store To Engage Every Generation
Melody Caban, Amon Carter Museum of American Art


How to Make Current Materials and Processes Sustainable
Nishant Parekh, Co-founder, KAPDAA

Commercial Meets Sustainable
Kevin Reid, Royal Botanic Garden Edinburgh

Sustainability in Catering
Royal Armouries

Sustainability in Publishing
Lydia White, Royal Botanic Gardens Kew

Sustainability Panel
Panel discussion with various speakers


Visitor Experience, Not ‘Ushering’ – Being Open is Not Being Welcoming
Matt Ripley, National Theatre

An Insight into Licensing: Making the Most of Your Assets and Brand
Kingston Myles, English Heritage

The Grayson Effect
Lindsay McCulloch & Ann Doohan, Manchester Art Gallery

Food Tourism: Maximising the Opportunity at Cultural Venues
Sandra Reid, Fare Consulting

Redeveloping the Burrell Collection
Michael Wright, Glasgow Life

Publishing Panel
Panel discussion with various speakers

International Panel
Panel discussion with various speakers

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