Topics and Resources
Visitor Experience
One-Day Online Conference
Join us for a one-day online Conference on 26 March 2026 sharing best practice in Visitor Experience at Cultural Venues.
Featuring case studies and practical insights from a range of cultural organisations, as well as interactive discussion around current challenges, ideas and innovative solutions.
This event is a great opportunity to collaborate and learn from colleagues across the sector, to tackle barriers and challenges together and be inspired with new ideas that you can put into practice at your own venue.
Online Training Courses
Creating Transformative Visitor Experiences
Explore the experience economy and its impact on everything we do within attractions today, and learn how we can use this to take visitor experience to the next level.
Value Led Visitor Journey Design
Increase engagement, dwell time, and visitor spend by understanding how to align the experience you offer at every touchpoint with the values that you and your visitors share.
Developing and Delivering
Guided Tours
This CPD certified course will show you how to create memorable and profitable guided tour experiences, from development and planning, all the way to delivery.
Ten Steps to Successful Membership
Learn how to maximise the impact of your existing membership scheme, or create a framework for launching a new one, with buy-in from your whole organisation.
Top 10 Tips: Visitor Experience
In these four short films, Rachel Mackay, Historic Royal Palaces gives practical advice on creating a world class visitor experience.