Delegate FAQs

Booking

Please note: We have moved to a new booking system. You will need to create an account before making your booking.

My organisation is a Member but I can’t seem to book at the Member rate, what should I do?

If you can’t book at the Member rate then it’s possible that your membership has expired. Please contact info@culturalenterprises.org.uk and we can look into this for you.

How do I book places for my colleagues?

If you have booked a Group ticket you will be sent a form which you will be asked to circulate to your colleagues. If you and your colleagues are buying individual tickets (not the Group ticket) then you will each need to book separately on the website.

Is it possible to attend the Trade Show only?

Yes you can attend the Trade Show only from £20 +VAT. Select the ‘Trade Show only’ option on the booking form. Please note this does not include access to any Conference sessions (except Supplier Spotlight talks on 24 May) or social events.

What will my contact details be used for?

Please be assured that we will only use your contact details to communicate with you about the Conference. Your details will not be shared with any third parties. Should you receive any emails from third parties about the Conference, please disregard them.

When joining the platform, you will be asked to accept the terms and conditions, which detail how your contact details on your profile are shared, including with other delegates and exhibitors who you choose to interact with.

Using the Digital Platform

How and when will I get access to the digital Conference platform?

The platform will be accessible from Monday 17 May to start setting up your delegate profile. You will be sent a link to access it.

What if I can’t access the platform?

You should receive an email containing a link to the platform. This email is sent from hello@swapcard.com and if you do not see it in your inbox it most likely could be in your spam folder or might be blocked by your company’s firewall if you are using a work email address.

If your company is blocking our email, please have them whitelist “noreply@swapcard.com” and “hello@swapcard.com” and then go to the login page to receive a new magic link email after entering the email address you used to register for the event.

If you have recently registered and have not yet received a login email, it’s possible that your registration data has not yet been synced with our platform. Please wait for the login email or check your spam or junk email.  The email comes from “noreply@swapcard.com” or “hello@swapcard.com”. If you’re not getting any email, even after having asked your company to whitelist our email addresses, please contact Swapcard directly or contact us at info@culturalenterprises.org.uk.

Where will I find guidance on using the platform?

You can find help and guidance in the online Help Centre, a link can be found on the Conference menu.

Will I be able to ask questions during the sessions?

Yes there is a live Q&A and chat function on the screen during sessions.

Will I be able to network with other delegates?

Yes there are a number of ways to do this. You can message other delegates directly via the Conference platform, and/or live chat with them. There will also be a number of chat rooms organised by topic. There will also be three social events held in the evenings, including the Cultural Enterprises Quiz and the Cultural Enterprises Awards, with opportunities to chat to other delegates.

Will there be anybody on hand to help delegates on the day?

Yes, visit the Help Centre stand visible on the main menu or via the Trade Show.

Troubleshooting

What browser can I use?

The Conference platform, Swapcard, works best with Chrome or Firefox. If you are experiencing blank pages, streaming issues or a time lag, please switch to one of these two browsers if you have been working on another browser.

Please note Internet Explorer does not support Swapcard.

The videos aren’t playing, or I can’t see the picture, help!

We recommend using Chrome or Firefox to view the conference, although Safari and Edge also works. If you are experiencing blank pages, streaming issues or a time lag, please switch to one of these two browsers if you have been working on another browser.

Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network blocking access to the content server.  We would recommend trying the following. 

  1. Try accessing the site from another browser (this gets around any browser settings that could be blocking access). If you are on a PC you should have access to Edge and if on a Mac it will be Safari.
  2. Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser).
  3. Try on a different device (mobile perhaps, if you are viewing on desktop).
  4. Use a different internet connection, a mobile phone with wifi off so it uses mobile data is a good option (this bypasses things like corporate network restrictions or VPNs that may be presenting an issue). 

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