Delegate FAQs

Will recordings of Conference sessions be available to view afterwards?

Yes, recordings of all sessions will be available to Conference delegates from Friday 4 June. You will be sent a link to access these.

What if I canโ€™t access the digital platform?

You should receive an email containing a link to the platform. This email is sent from hello@swapcard.com and if you do not see it in your inbox it most likely could be in your spam folder or might be blocked by your company’s firewall if you are using a work email address.

If your company is blocking our email, please have them whitelist “noreply@swapcard.com” and “hello@swapcard.com” and then go to the login page to receive a new magic link email after entering the email address you used to register for the event.

If you have recently registered and have not yet received a login email, it’s possible that your registration data has not yet been synced with our platform. Please wait for the login email or check your spam or junk email.  The email comes from “noreply@swapcard.com” or “hello@swapcard.com”. If you’re not getting any email, even after having asked your company to whitelist our email addresses, please contact Swapcard directly or contact us at info@culturalenterprises.org.uk.

Where will I find guidance on using the platform?

You can find help and guidance in the online Help Centre, a link can be found on the Conference menu.

Will I be able to ask questions during the sessions?

Yes there is a live Q&A and chat function on the screen during sessions.

Will I be able to network with other delegates?

Yes there are a number of ways to do this. You can message other delegates directly via the Conference platform, and/or live chat with them. There will also be a number of chat rooms organised by topic. There will also be three social events held in the evenings, including the Cultural Enterprises Quiz and the Cultural Enterprises Awards, with opportunities to chat to other delegates.

Will there be anybody on hand to help delegates on the day?

Yes, visit the Help Centre stand visible on the main menu or via the Trade Show.

Troubleshooting

What browser can I use?

The Conference platform, Swapcard, works best with Chrome or Firefox. If you are experiencing blank pages, streaming issues or a time lag, please switch to one of these two browsers if you have been working on another browser.

Please note Internet Explorer does not support Swapcard.

The videos arenโ€™t playing, or I canโ€™t see the picture, help!

We recommend using Chrome or Firefox to view the conference, although Safari and Edge also works. If you are experiencing blank pages, streaming issues or a time lag, please switch to one of these two browsers if you have been working on another browser.

Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network blocking access to the content server.  We would recommend trying the following. 

  1. Try accessing the site from another browser (this gets around any browser settings that could be blocking access). If you are on a PC you should have access to Edge and if on a Mac it will be Safari.
  2. Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser).
  3. Try on a different device (mobile perhaps, if you are viewing on desktop).
  4. Use a different internet connection, a mobile phone with wifi off so it uses mobile data is a good option (this bypasses things like corporate network restrictions or VPNs that may be presenting an issue). 

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